Terms of Service

1. Who we are, and what these Terms are

These Terms of Service (“Terms”) are a contract between you and Profiled Careers Pty Ltd (ABN 89 698 676 309), an Australian company registered in New South Wales, trading as “Profiled” (“Profiled”, “we”, “us”, “our”). We operate the AI-powered candidate platform at profiled.careers. By creating an account or using Profiled, you agree to these Terms.

2. Eligibility

You must be at least 18 years old to use Profiled. Profiled is a professional careers platform; we do not offer it to minors.

3. Your account

You sign in through our authentication provider. Keep your credentials secure and your account information accurate. You’re responsible for activity on your account; tell us promptly at support@profiledcareers.com if you suspect unauthorised access.

4. The service and subscription tiers

Profiled turns your career history into an interactive professional profile that visitors and recruiters can query, with AI-generated fit assessments that are deliberately honest — including when the honest answer is that a role isn’t a good fit. We offer four tiers: Free, Pro (for candidates), Recruiter, and Agency (for recruitment professionals and teams). Current prices, inclusions, and usage limits for each tier are published at profiled.careers/pricing, which forms part of these Terms. If we materially reduce what’s included in a paid tier, we’ll give you at least 30 days’ notice, and you may cancel and receive a pro-rata refund of any prepaid amount covering the reduced period. We may adjust Free tier limits with reasonable notice.

5. Billing, renewals, cancellation, and refunds

5.1 Billing

Paid subscriptions are billed in advance through our payment processor, Stripe, monthly or annually. Prices are in US dollars unless stated otherwise at checkout; taxes may be added where the law requires. Subscriptions renew automatically until cancelled.

5.2 Cancellation

You can cancel any time from your account dashboard. Cancellation takes effect at the end of the billing period you’ve paid for: you keep full access until then, and we don’t charge you again. We don’t provide pro-rata refunds for the unused part of a billing period you’ve chosen to cancel.

5.3 What happens after cancellation or downgrade

Your profile stays live under Free tier limits unless you delete it. Your data is handled as described in our Privacy Policy. For Recruiter and Agency accounts, access to candidate data ends at cancellation, and your obligations in §11 about previously exported data survive.

5.4 30-day Pro guarantee

If it’s your first paid Pro subscription with Profiled — monthly or annual — and you’re not satisfied, tell us within 30 days of your first payment and we’ll refund it in full. This guarantee applies once per customer. It doesn’t apply to renewals, to subsequent subscriptions or upgrades, or to a subscription term activated or discounted using referral reward credit, and we may decline it where we have reasonable grounds to believe it’s being abused — for example, repeated refunds across related accounts or payment methods. It’s in addition to, and doesn’t limit, your rights under the Australian Consumer Law.

5.5 Voice top-ups

Voice top-up packs are one-time consumable purchases and are non-refundable once purchased — except that if we refund your subscription under §5.4, we’ll also refund any top-up packs from that period that you haven’t used at all (partly used packs aren’t refunded). Unused top-up minutes stay available for as long as your Pro subscription is active, and lapse when it ends.

5.6 Payment failure

If a payment fails, we’ll retry it and let you know. If it still fails after a reasonable period, we may downgrade your account to the Free tier until payment resumes.

5.7 Price changes

We can change prices with at least 30 days’ notice. A price change never applies to a period you’ve already paid for — it takes effect from your next renewal. If we’ve committed to a specific price for you in writing (for example, a locked launch price), we’ll honour that commitment for as long as the commitment states.

5.8 Statutory rights

Nothing in this section limits the remedies available to you under the Australian Consumer Law, including where our service fails to meet a consumer guarantee (see §14).

6. Voice features

Voice features are optional — everything on Profiled can be done by text, and your profile isn’t disadvantaged if you never use voice. Voice usage is subject to your tier’s included minutes and any top-ups. When you use voice, your audio streams directly from your browser to our voice AI provider; it isn’t routed through or stored on Profiled’s servers. We do not create voiceprints, we do not use your voice to identify you, and we do not use AI to infer emotions from your voice. Details of how voice data is handled, including what our providers do and how long anything is kept, are in our Privacy Policy and AI Disclosure Statement.

7. AI features and honest assessment

7.1 AI-generated content

Profiled uses AI to build your profile, answer visitor questions from it, and assess fit between candidates and roles. AI output can be imperfect. We ground the AI in the information you provide, but we can’t guarantee every output is complete or error-free.

7.2 Honest by design

Our fit assessments are built to be honest, not flattering. A fit assessment may be negative. That’s the product working as intended.

7.3 No outcome guarantees

Profiled doesn’t guarantee interviews, offers, hires, or any employment outcome — for candidates or recruiters.

7.4 Private context

You can give Profiled private context that informs the AI without being shown to visitors or recruiters. Our systems are designed to keep it private, and we apply safeguards to that end — but AI systems can behave unexpectedly, and we can’t guarantee with absolute certainty that fragments of private context will never appear in AI output. Share private context with that in mind, and see the AI Disclosure Statement for how this risk is managed.

8. Your content and licences

8.1You own the information you give Profiled. You’re responsible for it being truthful and yours to share.

8.2 You grant us a licence to host, process, display, and transmit your content as needed to run Profiled and as your visibility settings allow. This licence ends when the content is deleted, except as the Privacy Policy describes for backups and legal obligations.

8.3AI-generated profile content is yours to use for your personal career purposes. We don’t claim ownership of your underlying information.

8.4You must not upload content that’s unlawful, deceptive, infringing, or that impersonates anyone.

8.5 Deleted content may persist in encrypted backups for a limited period before purging, as described in the Privacy Policy.

9. Our intellectual property

The Profiled platform — software, design, branding, and everything that isn’t your content — belongs to Profiled Careers Pty Ltd or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use it under these Terms. Don’t copy, scrape, reverse-engineer, or resell it except as the law permits.

10. Acceptable use — everyone

Don’t misuse Profiled: no unlawful use, no fraudulent profiles or impersonation, no attempts to breach security or rate limits, no automated scraping, no using the platform to harass or discriminate, no attempting to manipulate AI outputs (including fit assessments) through prompt injection or similar techniques.

11. Additional terms — Recruiters and Agencies

If you use a Recruiter or Agency subscription:

11.1 Purpose limitation

Candidate data is available to you solely for your legitimate recruitment purposes. No other use, no resale, no redistribution outside your organisation’s hiring workflow.

11.2 Fair use of AI assessments

Fit assessments are decision support, not decisions. You must not use a fit score as the sole basis for rejecting a candidate, and you must not use Profiled to filter candidates on attributes protected by anti-discrimination law. You’re responsible for your own compliance with the employment and AI-hiring laws that apply to you, including any notice or audit obligations in your jurisdiction.

11.3 Deletion obligations

If a candidate deletes their profile or withdraws consent, we’ll notify you if you’ve exported their data, and you must permanently delete all copies within 30 days of our notice and confirm on request.

11.4 Seats

Seats are personal to named users and can’t be shared. Agency seats are activated on approval by your Agency administrator and billed per approved seat.

11.5 API and white-label (Agency)

API access and white-label features are subject to the technical documentation and any usage limits we publish. Don’t use the API to bulk-extract candidate data beyond your recruitment purpose.

11.6 Consequences

Breach of this section is a material breach. We may suspend or terminate recruiter access and, where the breach involves candidate data misuse, notify affected candidates.

12. Referral and promotional programs

If we run referral, gift, or promotional programs, participation is governed by the program terms we publish, which form part of these Terms while you participate. Rewards have no cash value except as the program terms state, can’t be transferred or sold, and may be subject to expiry, caps, and anti-abuse checks as the program terms describe. We may change or end a program prospectively with notice; accrued rewards are handled as the program terms state.

13. Third-party services

Profiled is built on third-party providers (payments, authentication, hosting, AI). The providers that process your personal data are listed on our Sub-processors page. Their availability affects ours; where a provider fails, we’ll take reasonable steps to restore service.

14. Australian Consumer Law and warranties

14.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.

14.2We supply Profiled with due care and skill and aim for it to be fit for the purposes we describe. Subject to §14.1, and to the extent the law permits for a beta service, Profiled is otherwise provided “as is” and we don’t promise uninterrupted or error-free operation.

14.3 Where legislation permits us to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the services or paying the cost of resupply.

15. Liability

Subject to §14.1: (a) neither party is liable for indirect or consequential loss, to the extent the law allows that exclusion; and (b) our total aggregate liability under these Terms is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim and AUD $100. These limits don’t apply to liability that can’t be excluded or limited by law, or to loss caused by our fraud or wilful misconduct.

16. Your indemnity

You indemnify us against third-party claims to the extent they arise from your unlawful use of Profiled or your material breach of these Terms — reduced to the extent we contributed to the loss. This clause doesn’t apply to claims arising from our own acts or omissions.

17. Suspension, termination, and inactive accounts

17.1 By you

Close your account any time from your dashboard. §5.2–5.3 govern billing effects; the Privacy Policy governs data deletion.

17.2 By us

We may suspend or terminate your account for material breach of these Terms, unlawful use, or serious risk to other users, candidates’ data, or the platform. Except where the risk or the law requires immediate action, we’ll give you notice and a reasonable opportunity to fix the problem first, and we’ll tell you the reason.

17.3 Inactive accounts

If your account is inactive for 24 months, we may delete it and its data in line with our Privacy Policy. We’ll email a warning at 18 months and a final reminder at 21 months of inactivity before doing so.

17.4 Survival

Sections that by nature survive termination do — including §8 (licences wind-down), §11.3, §14–§16, and §19.

18. Changes to these Terms

We may update these Terms as Profiled evolves. If a change is material, we’ll notify you and ask you to review and accept it before it applies to you. Minor changes (like clarifications that don’t affect your rights) take effect when posted, with notice. The current version and its effective date are always shown at the top of this page.

19. Disputes and governing law

These Terms are governed by the laws of New South Wales, Australia. If there’s a problem, talk to us first — email legal@profiledcareers.com and we’ll try in good faith to resolve it within 30 days. If we can’t, disputes go to the courts of New South Wales (and courts able to hear appeals from them), and both parties submit to their non-exclusive jurisdiction. Nothing in this section prevents you from complaining to a regulator, including under the Australian Consumer Law or the Privacy Act.

20. General

20.1 Entire agreement

These Terms, together with our Privacy Policy, AI Disclosure Statement, Sub-processors page, and any program terms you participate in, are the whole agreement between you and us about Profiled.

20.2 Severability

If part of these Terms is unenforceable, the rest still applies.

20.3 Assignment

You can’t assign these Terms. We may assign them in connection with a merger, acquisition, or sale of our business or assets — we’ll notify you if that happens.

20.4 No waiver

Not enforcing a term isn’t a waiver of it.

21. Contact and notices

Profiled Careers Pty Ltd (ABN 89 698 676 309) · Trading as Profiled · Postal: PO Box 80, Blackheath NSW 2785, Australia · Legal notices: legal@profiledcareers.com · Support: support@profiledcareers.com · Privacy: privacy@profiledcareers.com.